What it does
Live Support combines the speed of AI with the judgement of your team. The AI handles routine questions; when a customer asks for a person, uses a trigger word or the AI cannot help, the conversation moves to the agent inbox.
How it works
- Agents see every waiting conversation with its full history and the customer's details.
- Take over pauses the AI for that customer; Hand back lets it continue, aware of what the agent wrote.
- AI suggestion drafts an answer from your knowledge — the agent checks, edits and sends it.
- Resolve closes the chat and asks the customer for a rating.
Who it is for
Customer-service teams, sales desks and helpdesks that want fast answers without losing the human touch.
