What it does
The AI Voice Agent answers calls 24/7: it greets callers, answers from your knowledge base, transfers to your team when asked and records a transcript and summary of every call. Outbound calls are possible for customers who agreed to be contacted.
How it works
- Create a voice agent and choose the digital twin that speaks.
- Connect a phone number (Twilio number, or your PBX / SIP trunk through Twilio) — or share the web call link so visitors can talk from the browser.
- Set the rules — greeting, language, transfer number, trigger words, time limit.
- Review the call log: transcript, AI summary and outcome for every call.
Good to know
Phone calls need a Twilio account; Malaysian numbers require Twilio's regulatory documents. Follow PDPA and telemarketing rules for outbound calls.
